Customer Relationship Management

For the past few years, milk tea –– also known as boba tea or bubble tea –– has become a worldwide craze. There are plenty of milk tea shops on the market. It’s amazing how all of them stay alive even with all the competition. The great thing about milk tea is that you can

Small company owners who start a local business often face dilemmas when planning for growth. Most of the time, they get confused about which advice to follow to improve their business. Some business owners believe that it’s best to expand their local business and make it into an international brand. Others will tell you to

Since we’re living in a digitalized world, almost every activity we have will usually involve technology or the Internet. In the last few years, nearly everyone in the world owns a smartphone. That is no surprise since smartphones are integral in how we live our daily lives. Whether it’s communication, learning necessary information, or documenting

If you run a retail operation, you would normally be gearing up for the holidays right now. The pandemic has changed that a bit. You will still be preparing but for different reasons. Instead of many customers, you might need to get ready to ensure you have sales. Here are some steps to take so

Pursuing a career in entrepreneurship is always challenging, especially if it’s your first time running your own business. However, if you can successfully operate a company, you will find that being an entrepreneur is worth it. That is especially true if you are passionate about becoming your own boss. It’s fulfilling if you know that

Given the current state of the world, there’s no better time to be philanthropic than now. The best part about lending a hand is that the people you’ll be helping aren’t the only ones who benefit from your business’ charitable acts. Doing good fosters a respectable reputation among your community and your employees, and makes it

It has already been several months since the virus drastically changed the lives of many. Though social distancing and shelter-at-home orders are vital to containing the spread of the pandemic, it has proven to impact the small business sector negatively. Several local small businesses are on the brink of permanently shutting down if the coronavirus

Challenges are a natural occurrence in life, and whether you’re a student, entrepreneur, or start-up business owner, there will come a time when you need to handle a massive project. Now, this challenge will be unlike any other challenge you’ve faced before. Its goal will take longer to realize and could even span years of

In-store engagement is just as crucial as online traffic. While virtual shopping is now the new norm, in-store shopping never lost its charm. Almost seventy percent of purchasing decisions are still made inside physical stores. Consumers still prefer brick-and-mortar shopping because they can experience the product before checkout. Plus, in-store shopping provides customers with so-called

It has become easier than ever to work remotely. And the pandemic has challenged many companies to rethink their operations. Among its many other consequences, this has resulted in a widespread acceptance of employees working from home. But even as you sync and share enterprise files, collaborating with colleagues in different cities or across time